Support Solutions

The Logistics Support Analysis is an essential activity to be carried out by our ILS pole which allows a synchronization and coherence of the work between the design office and the different departments of the after-sales department (documentation, training, etc.).

To meet the challenges of performance and speed during preventive or curative maintenance, Arquus has developed its own diagnostic tool, generic and dedicated for technical intervention LRU (NTI1).

Maintenance solutions as close as possible to the areas of operations.

Skill Development for fleet support

Since 2019, we've transferred our “spare parts” business from our production sites to our future logistics platform in Garchizy.

To provide operational support to our customers throughout the life cycle of their vehicle fleet (through-life support), we offer a services pack called TRUST (“Tailored Reactive User SupporT”). It has three levels of service

Industrial maintenance is involved at the mid-point of the life cycle of military equipment or when the rate of wear and tear on equipment warrants it. 

Telediag connects, via connected glasses, our technical experts with customer technicians or approved workshops. This solution allows to answer technical questions, help diagnose breakdowns that are more complex and thus quickly provide the appropriate response to the customer.

Arquus engages new technologies to train in maintenance, using virtual reality. In a fully immersive 3D virtual mode and on a full scale, the learner/team can train on maintenance without having to stop a vehicle. Physical means are thus only used to validate the skills acquired.