The TRUST Classic offer is a technical support service that facilitates exchanges, provides customer proximity and ensures requests are processed speedily. It consists of access to Techline, a remote technical support service, if needed a customer site breakdown service, and an annual Technical Fleet Audit. Also included in the pack: access to the "Parts Online" webshop where the customer's up to date spare parts catalogue is available.
Techline is a dedicated telephone line for customer workshops. Techliners immediately provide solutions to simple technical problems (Level 1) and if unable to do so refer the more complex technical queries to the Arquus range technical expert by organizing a remote technical support appointment. Techline is also available to customers whose vehicles are still under warranty. The remote technical support service connects ARQUUS Technical Experts with customer technicians or authorized workshops by means of connected glasses in order to solve intermediate technical issues (Level 2). It is a question of helping to diagnose faults and noting any complex technical issues in order to find a speedy solution.
Complex problems (Level 3) that cannot be handled by remote support trigger a customer site breakdown intervention. This service includes the on-site intervention of Arquus Technical Experts in order to solve a complex technical problem not solved (Level 3) by the customer or the authorized partner repairer following a preliminary remote expert diagnosis.
The TRUST Classic Pack also includes annual technical monitoring of the customer fleet and spare part stock. A service advisor conducts an annual visit to perform a complete analysis of the condition of the customer's fleet, workshops and store. Arquus teams propose an action plan shared with the customer to maximize the technical operational availability of vehicles.
Arquus adapts to the needs of its customers by providing access to Parts Online, an interactive 24/7 online spare parts quote service that allows customers to consult their spare part catalogues, customized prices and availability.
The benefits for the customer are proximity, responsiveness, efficiency, cost optimization and improved fleet availability.