ASSISTED TELEDIAGNOSIS OF CONNECTED GLASSES

ASSISTED TELEDIAGNOSIS OF CONNECTED GLASSES

Remote technical assistance solution between hotline and on-site assistance

Telediag connects, via connected glasses, our technical experts with customer technicians or approved workshops. This solution allows to answer technical questions, help diagnose breakdowns that are more complex and thus quickly provide the appropriate response to the customer.

OUR COMMITMENTS

1 - Unique appointment scheduling interface thanks to the dedicated service portal
2 - Remote expertise realization and diagnosis within 24 hours (after appointment request)
3 - Personalized follow-up with ticketing tool. Telediagnosis customer report.

NOS SOLUTIONS D’ASSISTANCE TECHNIQUE SUR MESURE ET ÉVOLUTIVES

1. TECHLINE HOTLINE TÉLÉPHONIQUE

  • Prise en charge sous 24 h maximum de la requête par l'expert technique ARQUUS
  • Diagnostics et Résolution de problèmes techniques Niveau 1 en moins de 72 heures

2. TÉLÉDIAGNOSTIC VIA LUNETTES CONNECTÉES

  • Réalisation d’expertise à distance
  • Diagnostics des problèmes techniques de Niveau 2 en moins de 72 h

INTERVENTION SUR SITE

  • Assistance technique d’un expert ARQUUS sur site client
  • Diagnostics des problèmes techniques de Niveau 3

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