The Principle
THE TECHNICIAN :
- Transmits instantly to the range expert what he sees through the connected telescope or the use of an endoscopic camera
- Communicate to the technical expert all measurements (electric)
- Based on the data transmitted by the expert (diagram, technical documentation, videos, etc.) via a mini tablet on the wrist to carry out the diagnosis
- Have the actions carried out validated step by step (coaching)
ARQUUS’ TECHNICAL EXPERT :
- Performs remote expertise
- Guides the maintainer step by step in his diagnosis (on methodology and gestures)
- Takes remote control of the diagnosis tool
- Relies on internal resources: core technical facts data, RETEX but also technical documentation, repair’s manual, ...
OUR COMMITMENTS
1 - Unique appointment scheduling interface thanks to the dedicated service portal
2 - Remote expertise realization and diagnosis within 24 hours (after appointment request)
3 - Personalized follow-up with ticketing tool. Telediagnosis customer report.
CUSTOMER BENEFITS
- Maintainer efficiency
- Reduction of downtime, optimization of the vehicle uptime
- Travel expenses avoided
- Controlled communication costs
- Sharing diagnosis
- Sharing know-how
- Oral and visual accompaniment
- Immediate availability of technical expertise
- Multi user login
- Faster troubleshooting
- No displacement
- Reactivity on the spare parts order
- Remote contradictory expertise
CONTENT
STANDARD KIT :
- Glasses
- Smartphone
- Endoscope
- Bag
OPTIONAL :
- Hardened digital tablet
- Diag PC mode
PREREQUISITE
- 3G/4G coverage with a bandwidth of 400 kb/s minimum, 1 Mb/s recommended
- or a workshop equipped with a WIFI network
- or an Inmarsat suitcase
WARRANTY
- 24 month warranty
- Replacement of parts within 5 working days
- Technical Hotline dedicated to the use of this service